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Privacy Policy

 

PRIVACY POLICY ACTIONCOACH ASIA PACIFIC PTY LTD ABN 158 047 860

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.actioncoach.au (Official Site) or directly from you. Please read this Privacy Policy carefully.  Please contact us if you have any questions. You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

COLLECTION OF PERSONAL INFORMATION

e collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information for purposes including to provide our products and services to you, and as required by law in accordance with the GDPR regulatoin and ACCC.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information for purposes including to provide our products and services to you, and as required by law in accordance with the GDPR regulatoin and ACCC. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

  • Additionally when you fill out a form and provide us your personal information or make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

COMMENTS

If present, ActionCOACH will retain your comments on our website if you posted it at your discretion. Please bear in mind that your opinion is solely yours, and is not represented nor necessarily agreed upon by the company. 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. 

When you voluntarily disclose your personal information on a bulletin board or in a chat area, that Personal Information can be collected and used by other users of the website. This may result in unsolicited messages or emails from other users or third parties. 

Testimonials, like comments, are posted at the user’s discretion. The site currently does not accept Testimonials to be posted directly, however, all of our testimonials are gathered from third-party online sources such as Google (Reviews), Yelp, TrustPilot, HubSpot etc. Whatever data the users provide on these third-party platforms will be governed by that third-party service’s privacy policy. 

SUBSCRIPTION TO OUR NEWSLETTERS

ActionCOACH also collects data from our subscribers through the newsletter. We may or may not use a third-party plugin to supply our newsletter script. If we do use a third-party plugin, that plugin may collect user information as well. 

ANALYTICS AND OTHER TRACKING

Our website uses Google Analytics, Bing Webmaster Tools, Yandex Webmaster Tools, Facebook Pixel and LinkedIn Campaign tracking codes. We do not share any data collected from analytics with any third party company to use your information for contacting you. 

ANALYTICS AND OTHER TRACKING

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use your personal information for marketing purposes (including email, SMS, phone calls) which you have opted in for by providing us your personal information via forms and/or purchases.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics, HubSpot & Tag Manager to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  •     FACEBOOK - https://www.facebook.com/settings/?tab=ads
  •     GOOGLE - https://www.google.com/settings/ads/anonymous
  •     BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

SECURITY OF NON-SENSITIVE INFORMATION

ActionCOACH takes reasonable precautions to keep personal information secure. All personal information is subject to restricted access to prevent unauthorized access, modification or misuse. While ActionCOACH takes reasonable steps to protect your personal information once received, ActionCOACH cannot ensure or warrant the security of other (non-sensitive) Personal Information that you transmit. You transmit such information at your own risk. Once we receive such information we will use our best efforts to maintain the safekeeping of your Personal Information. 

OPTING OUT

Users can opt-out of any communication from all services of ActionCOACH or request to have all their data removed from our system. Please send us an email through our contact form or call us. 

DATA BREACH PROCEDURES

We will notify all of our registrants, visitors, and customers if we experience any form of data breach. This process will use e-mail, and/or social media notifications. We do not store highly sensitive information such as credit card information, social security, health information, or personal passwords. Hence, any highly sensitive information belonging to any user or visitor is not at risk. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or unsubscribe please contact us by phone at 1800 508 364, by e-mail at australia@actioncoach.com or by mail using the details provided below:

Suite #1055, Level 1, 241 Adelaide Street Brisbane, QLD 4000, Australia